Luis and his staff are very helpful and easy to work with. I went to many establishments before I decided to purchase at American mattress in Skokie. What sold "me" was the service and care that Luis showed my family and me. He made sure to explain all the benefits and value of bed we wanted and offered options and great promotions. I highly recommend working with any of the folks at American.
Manny is the man. He was so attentive, had me try all the beds to make sure I found a good comfort profile, was amendable to my price range and even gave me a discount. He was friendly and loves what he does. Don't buy a used mattress on the cheap, get completely set up at american mattress and you won't regret it.
American Mattress is one of the pioneer companies in the field of Bedding retail trading and distribution in Egypt.
Our new facility in North Kansas City, MO is located just south east of the Kansas City airport. We now offer our customers the ability to purchase direct from our new mattress and bedding showroom. Currently we are only taking customers by appointment only during the week and have open hours on Saturdays. Contact us today to set an appointment to shop from our mattress showroom. American Mattress Warehouse is a distributor and retailer of premium sleep products.
We bought a mattress back in 2013, and we were told that we had a 10 year warranty. If anything were to happen to the mattress that we could contact American Mattress and they would contact a Serta specialist to come out and assess the mattress. At no time did they ever tell us there would be an additional 100.00+ fee (which they want in cash in person). In addition, they did not inform us that once the Serta professional comes out and does an assessment of the mattress, the warranty is void and null, especially if they find nothing wrong with the mattress.
So we called this past Sunday and spoke with one of the salesmen, and he informed us of all this and said he would have Laurence, the manager, get back to us the following day, Monday. We did not receive a call on Monday nor on Tuesday. Late in the afternoon on Tuesday, my husband had to call the store again.
I would never recommend anyone to buy a mattress from American Mattress ever again! I will go elsewhere! Poor customer service and false advertising!